Digital Assessment Tools for Public Area Practices in the Hospitality Industry
Yoyoh Jubaedah(a*), Nenden Rani Rinekasari (a), Neni Rohaeni (a)

a) Faculty of Technology and Vocational Education
Jalan Dr. Setiabudhi No. 207, Bandung 40154, Indonesia
*yoyohjubaedah[at]upi.edu

Abstract

Various assessment tools used for competency judgment are not referring to the demands of Standard Operating Procedures in the Hospitality Industry. The study investigated the production of an assessment tools based on digital application in the public area practices and the measuring of interns’ achievement in public area practice through digital assessment tools in the hospitality industry. This research included the collaboration assessment from internal and external examiners such as teachers of housekeeping expertise and hotel practitioners. The data were collected through digital competency applications that produce the objective of job performance competency from 33 participants. The finding showed that (i) digital assessment tools of public area practice has the advantages in both the application system and the display features including the preparation stage, the process and the results of the practice that accordance with the Standard Operating Procedures in the Hospitality Industry; (ii) most of the interns were declared competent based on the results of tests from internal and external examiners through the digital assessment process. Recommendations were made to the policy-makers that digital assessment tools of public area practice become the appropriate reference to be implemented in a briefing before carrying out internship and in implementing internship in the Hospitality Industry.

Keywords: Digital assessment tools; public area; hospitality industry

Topic: Information Engineering