Virtual Collaboration Strategic Planning Process Using Balanced Scorecard and Critical Success Factors
Asep Wahyudin (a*), Widodo (b), Gumelar Tresna D (a), Rani Megasari (a)

a) Department of Computer Science, Universitas Pendidikan Indonesia, Bandung West Java, Indonesia
*away[at]upi.edu
b) Departemen of Informatic Education, Universitas Negeri Jakarta, Indonesia

Abstract

The role of systems and information technology in the enterprise is to supporting operational business processes, decisions making process and implementing strategies for competitive advantage. The information system strategic planning processes required to align between business strategy and information system strategy. This research focuses on virtual collaboration that aims to harmonize business strategies and information systems strategies, especially in determining the implementation hierarchy of the proposed system up to the implementation roadmap. The method used to align business strategy and information system strategy is a combination of the balanced scorecard and critical success factors. The list of information system requirements generated must be able to be continued as an implementation roadmap, then a multi-criteria decision support system with the fuzzy-ahp algorithm is used to help the implementation roadmap shortlist process. This result can be an alternative in the preparation of a collaborative information system implementation roadmap, taking into account the weighting of each participant according to their respective perspectives. The next development of this research is building a complete virtual collaborative model in information systems strategic planning.

Keywords: virtual collaboration, fuzzy-ahp, implementation roadmap, balanced scorecard, critical success factors

Topic: Computer Science