Measuring Mobile Applications User’s Satisfaction: A Closer Look into the Appropriate Information Systems User’s Satisfaction
Edi Prastyo (a), Cucuk Wawan Budiyanto (b), Rosihan Ari Yuana (c)

Informatics Education, Sebelas Maret University
Jl. Ir. Sutami No.36 A, Pucangsawit, Kec. Jebres, Kota Surakarta, Jawa Tengah 57126
campus[at]mail.uns.ac.id

Abstract

The growth of mobile devices drives the use of the mobile app in every aspect of life. Mobile applications are known for their flexibility and speed and accounted for user experience and interactivity. The assessment over user satisfaction, however, remains an essential aspect for measuring the success of an information systems implementation. This paper presents a survey on the measurement tools for user satisfaction upon mobile applications. A systematic literature review carried out to investigate the reports on the measurement of user satisfaction over mobile applications. The understanding over the justification to migrate into mobile applications perceived benefits of the mobile app over desktop/web application, and the cost and benefit of the mobile application drawn from papers published in SCOPUS, Web of Science, and DOAJ between 2010 up to early 2020. This paper recommends the strategies to adopt the appropriate tools to measure mobile application user’s satisfaction in comparison to application web/desktop based application.

Keywords: mobile application user’s satisfaction, mobile application, EUCS model

Topic: Computer Science