Investigate Park And Ride Performance Assessment For The Better Sustainable Urban Transportation In Surabaya Fitri Rohmah Widayanti (a*), Amanda Ristriana Pattisinai (b)
a) Department of Civil Engineering, Faculty of Engineering Universitas Negeri Surabaya, Ketintang Surabaya
*fitriwidayanti[at]unesa.ac.id
b) Department of Civil Engineering, Faculty of Engineering Universitas Negeri Surabaya, Ketintang Surabaya
Abstract
The increasing number of vehicle ownership increases the demand for road space for traffic activities, one of which is parking facilities. Parking lots on the side of the road cause a decrease in the capacity of the road, therefore it is necessary to provide parking building facilities (Park and Ride). The existence of parking building facilities must support the safety and smooth traffic. Evaluation also needs to be done to determine the quality of service that must be provided by the manager to users, in addition to smooth traffic as well as to meet user expectations of parking facilities. The purpose of this study was to determine the assessment of the quality of service from the Mayjen Sungkono Surabaya Parking Building in terms of user perception. The method used in this study was a questionnaire survey in the Mayjen Sungkono Surabaya parking building with a sample of 120 respondents. The results showed that in general parking building users were not satisfied with the services of Mayjen Sungkono Surabaya parking building management, one of which was in terms of the reliability of parking attendants.
