Implementation of Quality Function Deployment Method in Production Process of Manufacturing Erfina Nagata(a*), Ahmad Rizal Sopiandi(a), Tika Endah Lestari(a)
a)Department Industrial Engineering, Sampoerna University, Jakarta, Indonesia
*erfinanagata[at]gmail.com
Abstract
Quality Function Deployment is one of quality assurance method which has been widely used both in manufacturing or services industries, and it shows how significant it can improve the quality of the output of products in these fields. This research aims to enhance the customer satisfaction level in one of the manufacturing companies by combining the implementation of Quality Function Deployment and quality control analysis by the use of a control chart to assist the quality of products. Accordingly, researchers conducted a real-time case study from a construction company specifically observed the solid concrete product to see the prospects of the proposed methodology.
Keywords: QFD, control chart, quality, manufacturing, voice of customer
