Development of Emotourist as a Tourist Face that reflects Emotional Response Rinda Cahyana (a*), Asep Deddy Supriatna (a), Dewi Tresnawati (a), Leni Fitriani (a), Erwin Gunadhi Rahayu (a)
Informatics Departement, Sekolah Tinggi Teknologi Garut, Jl. Mayor Syamsu 1, Garut 44151, Indonesia
Abstract
Abstract. The quality of tourism influences tourist visits. The government must improve the quality of tourism by overseeing the emotional experience of tourists. This study aims to develop an Emotourist software application. Emotourist is short for the emotional experience of tourists. Research methods include the formulation of an emotional experience index, as well as black-box testing using emotional experience data from three tourist destination locations. The computer randomly chooses emotional experiences for each tourist destination, and Emotourist records it as input data. The Emotourist uses the input data to determine its emotional experience index. The Emotourist successfully displays tourists faces according to the emotional experience index for each tourist destination location or tourist area. Emotion icons, including joy, love, and positive surprise, represent the tourist’s face. The government can use the emotional experience index and tourists faces as an indicator of improving the quality of tourism.
Keywords: Emotional; Experience; Mobile Application; Satisfaction; Tourists
