Design of Performance Management Business Process in State-Owned Enterprise in Field of Construction
Ridha Hanafi (a*), Wawan Setiawan (b), Puspo Dewi Dirgantasti (c)

a) Department of Information System, Telkom University
Jl Telekomunikasi, Dayeuh Kolot, Kabupaten Bandung 40257, Indonesia
b) Department of Computer Sciences, Universitas Pendidikan Indonesia, Jl. Dr. Setiabudi No.229, Kota Bandung 40154, Indonesia
c) Department of Business Education, Universitas Pendidikan Indonesia, Jl. Dr. Setiabudi No.229, Kota Bandung 40154, Indonesia

Abstract

Higher business competition and increasing customer needs require companies to have excellent performance. Therefore it’s necessary to have a mechanism for managing company and employee performance that can fol-low the direction of dynamic company environment. This mechanism must be implemented thoroughly in all business units starting from the highest to the lowest organizational level. The results of this study propose that improvement of employee performance management can be implemented at all organization levels. At the strategic level, business process improvements are carried out by establishment of policy structure, functioning as direction in carrying out performance management business processes at the tactical and operational levels. At the tactical and operational levels, carried out by improving business processes with innovative use of information systems, supported by the establishment of standard operating procedures, implementation instructions, and socialization to all stakeholders to provide good and clear understanding of employee performance management in the company

Keywords: Business Process Management, Performance Management, Information System Management

Topic: Innovation, IT and Supply Chain Management