The Effect of Perceived Organization Support on Flexible Working Arrangement and Task Performance : The Mediating Role of Organizational Commitment
Yoga Pramaditya, E.S. Pusparini

Department of Management, Faculty of Economics and Business, Universitas Indonesia.

Abstract

The Covid-19 Pandemic affects the way of working in Indonesia that forces banking industry to adjust its main service, while ensures employees to finish their task-performance well by giving them support they need. This research aims to examine the effect of employee^s perceived organizational support on implementation of flexible working arrangement and how its impact on task performance through organizational commitment. This research conducted through primary data collection using quantitave research design, which collects 361 data at PT. Bank X. Then, the data is analyzed with Structural Equation Modelling (SEM) to test overall construct of the research model. The results indicate that perceived organizational support has significantly positive effect on flexible working arrangement, and therefore reinforces organizational commitment, then as a sequence impacts task performance. Finally, these results suggests PT. Bank X to continue the implementation of flexible working arrangement by creating permanent company policy that lead to higher organizational commitment after the pandemic, and also give more supporting tools to help employee finish their task performance.

Keywords: perceived organizational support, flexible working arrangement, task performance, organizational commitment

Topic: Organizational Behavior, Leadership and Human Resources Management