SERVICE EXCELLENCE AND UTILIZATION OF INFORMATION TECHNOLOGY ON STACKHOLDER SATISFACTION AND ORGANIZATIONAL PERFORMANCE
Deny Hidayatullah (a*), Munir (b), Wawan Setiawan (b), Chairul Furqon (b), Puspo Dewi Dirgantari (b)

a) Management Study Program, Graduate School, Universitas Pendidikan Indonesia, Jl. Dr. Setiabudhi No. 229 Bandung 40154 Jawa Barat - Indonesia
*deny[at]upi.edu
b) Graduate School, Universitas Pendidikan Indonesia, Jl. Dr. Setiabudhi No. 229 Bandung 40154 Jawa Barat - Indonesia

Abstract

The reason of this think about is to analyze the affect of amazing benefit through the utilize of data innovation on partner fulfillment, which influences organizational execution. In arrange to get information from benefit client respondents, 150 respondents from the National College Scholastic Organization Bureau (BAA) were arbitrarily conducted in conducting this inquire about. Factual Program for Social Sciences (SPSS) was utilized to analyze the information in this think about. Agreeing to the proposed demonstrate, amazing benefit through the utilize of data innovation features a positive and noteworthy effect on partner fulfillment. And partner fulfillment moreover incorporates a positive and critical impact on organizational execution. The noveltist of this think about is that in expansion to amazing benefit, the utilize of innovation moreover contains a positive impact on partner fulfillment and organizational execution. This may be a thought for any data innovation client and organization by utilizing it as much as conceivable to extend competitiveness.

Keywords: Service Excellent- Utilization of Information Technology- Stakeholder Satisfaction- Organizational Performance.

Topic: Innovation, IT Management, Operations and Supply Chain Management