Successful Digital Payment Information System Services Using Delon and McLean Models (Case Study : Go-Pay)
Ismi Kaniawulan (a), Heny Hendrayani (a), Chairul Furqon (a), Munir (b)

(a) Management Study Program, Graduated School, Universitas Pendidikan Indonesia. Jalan Dr Setiabudi No. 229 Bandung 4015 West Java - Indonesia

(b) Graduated School, Universitas Pendidikan Indonesia. Jalan Dr Setiabudi No. 229 Bandung 4015 West Java - Indonesia

Abstract

Online shopping has increased during the pandemic, this has resulted in an increase in online payment transactions. online payment is an option because it is believed to reduce physical contact and reduce the risk of transmission of the coronavirus. Some banking and digital startups offer digital payment applications through mobile banking or mobile wallets. The development of mobile wallets in Indonesia is quite significant with a large number of internet users in Indonesia. Shopee pay, go-pay, Ovo, Dana, Link Aja are several digital payment service providers. People choose digital payment service providers according to their needs and benefits. The Problem of this research is how to analyze the success of digital payment services using the Delon & McLean model with Go-pay as a case study. The aims of this research are to analyze the success of digital payment services using Delone & Mc Lean model with a Go-pay as a case study. Quantitative research methods are carried out using the Amos and SPss applications. The results of the research are an analysis of the success of go-pay digital payments.

Keywords: succesful information system service, digital payment, go-pay, Delon & McLean Model

Topic: Innovation, IT Management, Operations and Supply Chain Management