THE IMPLEMENTATION OF DIGITAL TRANSFORMATION ON IMPROVING PUBLIC SERVICES AT CIREBON DISTRICT LAND OFFICE
Mira Indriyulia Ekarini, Lili Adi Wibowo

Management Study Program, School of Postgraduates, Universitas Pendidikan Indonesia

Abstract

The 2019 National Working Meeting (NWM) is the big theme that prompts this research. It was held in Jakarta on 6-8 February 2019, and the issue is ^Transformation of the Ministry of Agrarian and Spatial Planning (ASP)/ National Land Agency (NLA) towards the Digital Era, especially in the Cirebon District Land Office. This study intends to determine the extent of digital transformation by the Ministry of Agrarian Affairs and Spatial Planning in improving public services, so it is hoped that this research can measure the impact of digitization on public services. This study applies a qualitative method with a descriptive approach. The data collected through observation, documentation, and interviewing sources. The next stage is data analysis carried out through data reduction methods, presentation, and concluding. The target output of this research is scientific publications in national journals.

Keywords: Implementation, digital transformation, public services

Topic: Strategic Management, Entrepreneurship and Contemporary Issues