Reciprocity, Commitment, and Employee Behavior During a Pandemic in The Hospitality Industry Narendra I. A. Rianto (a*)- E. S. Pusparini (b)
a) Magister Management, University of Indonesia
Jalan Salemba Raya 4 Jakarta Pusat 10430, Indonesia
b) Magister Management, University of Indonesia
Jalan Salemba Raya 4 Jakarta Pusat 10430, Indonesia
Abstract
The tourism industry in Indonesia is severely affected by the Covid-19 crisis. Employees who are still working during the pandemic have a high probability of termination of employment. In times of crisis, the role of superiors is very important for the sustainability of the company^s operations and creates commitment to companies in the Tourism Industry in difficult times so that employees do not behave counter-productively. This study aims to examine the effect of Job Insecurity (JI), Perceived Leader-Member Exchange (PLMX), Organizational Commitment (OC) on Job Search Behavior (JSB). This study used a Cross-Sectional Research design where the sample is working-employee in Hospitality Industry during the COVID-19 pandemic. This study collected 191 data, then as a prerequisite, through a screening question sorted 107 employees (56%) who still working for more than 1 year in their company. This study analyzed data using the Partial Least Square (PLS) method to determine the relationship between the construct variables with a total of 51 question items. Results from this study show that a high level of job insecurity has a significantly negative effect and a high level perceived leader-member exchange has a significantly positive effect on organizational commitment, which is a significant driver of job search behavior and mediates the effect of job insecurity and perceived leader-member exchange on job search behavior. This study only collects data from the tourism industry in several regions in Indonesia. So the results of this study may not capture as a general condition in Indonesia. While previous studies that raised a similar phenomenon only included the predictable Turnover Intention, this study focused on Job Search Behavior in the tourism industry. Whereas Job Insecurity is proven as a predictor of Job Search Behavior from Hospitality employees.
