The Effect of Emotional Intelligence, Perceived Organizational Support, Workplace Stress on Turnover Intentions
Farid Ramadhan (a*), Yasmine Nasution (b)

a) Faculty of Economics and Business, University of Indonesia
Jl. Salemba Raya No.4, Jakarta Pusat 10430, Indonesia
*farid.ramadhan[at]ui.ac.id
b) Faculty of Economics and Business, University of Indonesia
Jl. Salemba Raya No.4, Jakarta Pusat 10430, Indonesia

Abstract

The development of the era that has entered the industrial era 4.0 or the era of digitalization and the Covid-19 pandemic that spread in early 2020 affected the turnover rate, where globally 70% did voluntary turnover and 30% did non-voluntary turnover. While in 2021, global turnover rate reaches 20%. One of the causes of this turnover is the presence of workplace stress that is triggered by a lack of support from the organization and lack of understanding of self-emotions and other^s emotions. This study analyzes the effect of emotional intelligence and perceived organizational support on the level of turnover intention with job stress as a mediating variable. The sample in this study were employees at an energy company in Indonesia. The test was conducted with 121 samples through online questionnaires. The data analysis and hypothesis testing in this study used LISREL and SPSS software. The results of this study indicate that directly or indirectly, emotional intelligence and perceived organizational support are known in this study to have a significant effect on turnover intention mediated by workplace stress. Emotional intelligence and perceived organizational support have a negative influence on workplace stress and turnover intentions. Also, workplace stress have a negative influence on turnover intentions.

Keywords: Emotional Intelligence, Perceived Organizational Support, Turnover Intentions, Workplace Stress

Topic: Organizational Behavior, Leadership and Human Resource Management