The Effect of Communication Motivation and Work Discipline on Employee Performance at Bank ABC Credit Operational Unit Medan
Alif Kurnia Daud (1*), A. Rahim Matondang (2), Linda Trimurni Maas (2)

1) Master of Management Student, University of North Sumatera
2) Lecturer, University of North Sumatera

Abstract

Employee performance determines the progress of a company because performance is a very important thing in the organization^s efforts to achieve goals. If employees have good performance, it will certainly have a beneficial impact on the company and vice versa if employee performance is low, the company will experience difficulties and losses in achieving the goals set by the company. The purpose of this study was to examine and analyze the effect of communication, motivation and work discipline on performance either partially or simultaneously. The approach used in this study is an associative approach. The population in this study were all employees of Bank ABC^s Credit Operational Unit Medan, totaling 50 employees. The sample in this study was the saturated sample method where all members of the population were used as a sample of 48 employees of Bank ABC Credit Operational Unit Medan minus researchers and leaders. Data collection techniques in this study used documentation, observation, and questionnaire techniques. The data analysis technique in this study used a quantitative approach using statistical analysis using data quality tests, multiple linear regression, classical assumption test, hypothesis testing and coefficient of determination test in this study using the SPSS (Statistical Program For Social Science) software program.

Keywords: Communication, Work Motivation, Work Discipline And Performance

Topic: Organizational Behavior, Leadership and Human Resource Management