Role Conflict-Job Resources Impact on Emotional Exhaustion: Work-Family Conflict as Mediator
Cecylia Mauri Napitupulu (a*), Putri Mega Desiana (b)

a) Human Capital Management, University of Indonesia
Jl. Salemba Raya, No.4, DKI Jakarta, Indonesia
10430
(*)cecylia.mauri[at]ui.ac.id
b) University of Indonesia
Jl. Salemba Raya, No.4, DKI Jakarta, Indonesia
10430

Abstract

In the work environment, job characteristics such as high role stress and low resources have an impact on workers^ emotional exhaustion, including Public Accountant workers. During COVID-19, Public Accountant workers should change their work method to working from home (WFH) where they get distracted with their family roles and their responsibilities at home which makes an impact on their emotional exhaustion. The main focus of this study is to see the relationship between role conflict as a part of role stress, job autonomy and social supports as part of job resources, to emotional exhaustion, with work-family conflict as a mediator variable. Data were collected from Public Accountant workers (N=170) who work from home in Jakarta. This study was analyzed with CFA and SEM, to see the effect of role conflict, job resources, work-family conflict, emotional exhaustion. The result shows that role conflict and and job resources has an impact on work-family conflict, but not on emotional exhaustion. Work-family conflict is not only has an impact on emotional exhaustion, but also mediated between role conflict and job resources to emotional exhaustion.

Keywords: Emotional exhaustion- Role conflic- Job resources- Work-Family Conflict- Accountant Public

Topic: Strategic Management, Entrepreneurship and Contemporary Issues