Workload Analysis Of Employee Needs at PT. Jaminan Kredit Indonesia (Jamkrindo) Medan Branch Office
Dina Harinanda (a*), Dr. Meilita Tryana Sembiring, ST, MT (b), Dr. Rulianda Purnomo Wibowo, SP, M.Ec (c)

a) Master of Management Student, Postgraduate School of Universitas Sumatera Utara
b) Lecture, Universitas Sumatera Utara
*Corresponding author, Email : dinaharinanda[at]gmail.com

Abstract

The rapid changes in the business environment demand the role of human resources in competitive advantage. Human resources in the company need to be managed professionally in order to realize a balance between employee needs and the demands and capabilities of the company^s organization. Employee work productivity is very important to achieve success in running a business. One of the measures of successful performance of an individual, team or organization lies in its productivity. Pt. Jamkrindo KC Medan has an excess workload and the work units covered are also wide. The purpose of this study is to determine the ideal number of employee needs in the guarantee business section, the claims and subrogation section and the operational part of PT. Jamkrindo KC Medan. The method used in this study is the Full Time Equivalent (FTE) method where with this method it can be known how much the level of workload and manpower should be needed. Based on the results of measuring workload with the Full Time Equivalent method, it can be seen that there are 4 employees with an underload workload, an inload workload of 8 employees and employees with an overload workload of 8 employees. Meanwhile, the results of calculating the ideal number of employee needs after theFTE workshop was carried out, it was found that PT Jamkrindo Medan Branch Office experienced a shortage of 7 employees.

Keywords: Employee needs, Workload, Full time equivalent.

Topic: Organizational Behavior, Leadership and Human Resource Management