ANALYSIS OF E-PROCUREMENT SERVICE QUALITY IN LAYANAN PENGADAAN SECARA ELEKTRONIK (LPSE) THE GOVERNMENT OF NORTH SUMATRA PROVINCE
Samuel Martogi P. Nainggolan, Prof. Dr. Ir. Harmein Nasution, MSIE, Dr. dr. Linda Trimurni Maas, MPH

Universitas Sumatera Utara

Abstract

In the LPSE management function, it is necessary to improve the LPSE with the process of planning, implementing, evaluating, and improving the service quality, capacity and information security of LPSE. LPSE standards are benchmarks in the form of written guidelines that are standardized into 17 standardizations. Fulfillment of these 17 standards is a requirement to make the process of procurement of goods/services at the local government a center of excellence in the procurement of goods/services that has a strategic, collaborative, performance-oriented, proactive character and is able to make continuous improvements so as to encourage the creation of added value and benefits in goods/services.
Sistem Pengadaan Secara Elektronik (SPSE) is an electronic system that includes software and hardware developed by LKPP starting from the procurement planning system, procurement preparation, supplier selection, contract execution, provider management, and electronic catalog, where SPSE is an instrument used by LPSE is in the process of selecting and providing services. The use of SPSE is a party that directly utilizes services in the implementation of electronic procurement of goods/services provided by LPSE.
Management of SPSE Supporting Services and Infrastructure is a form of electronic procurement service function that has the ability to independently manage information technology infrastructure, provide user management services and provide information on the procurement of goods/services to SPSE users and the public.
At this time, the quality of service at the Electronic Procurement Service (LPSE) has reached the standard, but improving the quality of LPSE in terms of planning, evaluating and improving the quality of service management, capacity and where to find information is still not routinely carried out, so the standard written guidelines should be implemented. for LPSE services not fully running, thereby reducing the value of standardization.

Keywords: e-procurement, LPSE standardization, Service quality

Topic: Organizational Behavior, Leadership and Human Resource Management