Organizational Citizenship Behavior In The Mist Of Covid 19 Pandemic: Examining The Role Of Resilience, Safety Management Practices, Perceived Risk, And Job Insecurity Firdausa Putri Astrida- Ayu Aprilianti, M.Si
Master of Management, Faculty of Economics and Business, University of Indonesia, Jl. Salemba Raya 4 Jakarta Pusat 10430
firdausa.putri01[at]ui.ac.id
Abstract
Hospitality is one of the sectors in the tourism industry that got the impact of the pandemic. After almost three years, industrial operational activities have begun to return to normal. To minimize the spread of COVID-19, the government issued some policies. Consider the situation management expects the employee to work beyond the main job, also known as organizational citizenship behavior (OCB). Perceived risk and job insecurity are two things that are very likely to be felt by employees due to the pandemic. The management needs to implement safety management practices to decrease both effects and increase employee OCB. Another thing that is substantial in managing stressors due to pandemics is resilience. Resilience is expected to generate positive effects on the employee and increase the employee OCB. This research will use an article written by Vu, Vo-Thanh, Nguyen, Nguyen, & Chi (2022) as the main reference. Also, the quantitative method is used in this research, and online surveys as data collection methods. A survey was given to 295 hotel sectors employee. Structural Equation Modelling (SEM) was used to analyze the data. The result showed that only resilience and perceived risk had an impact on OCB. Moreover, it was found that resilience has a stronger relationship compared with perceived risk. Both perceived risk and job insecurity were impacted by WSP. For mediating effect, only perceived risk was found to mediate the relationship between WSP and OCB. Furthermore, both WSP and resilience impacted employee job insecurity.
