THE INFLUENCE OF SERVICE QUALITY OF SERVICE PROVIDER CONSULTANT PLANNING CONSTRUCTION PLANNING ON SERVICE USER SATISFACTION Totong Budiman, Ratih Hurriyati, Heny Hendrayati
Universitas Pendidikan Indonesia
Abstract
This study aims to determine how the description of service quality and service user satisfaction and the significant relationship between perceived service quality and service user satisfaction. The method used in this study using simple random sampling. The sample used as many as 30 respondents who are users of CV services. AK, consists of two variables with 54 questions. The data analysis technique used simple linear regression with Statistical Product for Service Solutions (SPSS) 25 computer software for windows. The findings of this study show an overview of service quality and service user satisfaction in the very high category. Service quality has a positive and significant influence on service user satisfaction.
Keywords: Service Quality- Service User Satisfaction- Construction Planning Consultant Services
