Explaining Factors that Determine Individual Satisfaction and Dissatisfaction Level at Work - Empirical Study on Working Women in Indonesia Maureen Olivia, Elok Savitri Pusparini
Universitas Indonesia
Abstract
This study aims to determine the effect of workload and supervisor support on job satisfaction, life satisfaction, anxiety, and depression with work-life balance as a mediator. The research data was collected using an online questionnaire and found 743 female workers in the Greater Jakarta area with a minimum working period of one year at their current workplace and having their direct supervisor in the research sample. However, the data that can be used for processing are only 714 samples due to incomplete data that cannot be used in research. Data processing was carried out by the structural equation modeling (SEM) method using the SmartPLS application. SEM results show that workload has a negative effect on work-life balance, supervisor support has a positive effect on work-life balance, and work-life balance has a positive effect on job satisfaction and life satisfaction, and has a negative effect on anxiety and depression. This study also shows that work-life balance successfully mediates the relationship between workload and supervisor support on job satisfaction, life satisfaction, anxiety, and depression. The company needs to pay attention to the workload provided to female workers, thus it is expected to support and maintain the satisfaction of the workers, which is also supported by a work-life balance.
