IMPROVEMENTS IN MANAGEMENT REPORTING BY UTILIZING THE LAUNDRY-BASED INFORMATION TECHNOLOGY SYSTEMS AND FINANCIAL PLANNING: BUSINESS COACHING IN ONE OF SMES LOCATED IN DKI JAKARTA Faiz Amer Abdat, Sisdjiatmo K. Widhaningrat
Faculty of Economics and Business, Universitas Indonesia
Jl. Salemba Raya No.4, RW.5, Kenari, Kec. Senen, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10430
Abstract
One of the problems that underlines the instability and low performance of SMEs is the lack of financial literacy which leads to wrong decision making. Financial information is required to better understanding when calculating operating profits, cost control, and cash flow management. Good financial management and records can minimize losses, assist in formulating a good pricing strategy, encourage more measurable cost efficiency, and maintain long-term business continuity. One SMEs in the laundry services industry has come to a term where the lack of financial information has resulted in the improper calculation of pricing and labour cost. The Business Coaching is conduct using a descriptive qualitative approach. Data were collected through in-depth interviews and surveys to the owners, employees, and customers of the SMEs. The Financial system and budgeting tools were created which allow the owner to better calculating the financial plan as well as to line up the strategy of its short-term and long-term operational decision.