Analysis of The Length Of Stay For Outpatient Pediatric Dental Polyclinic In XYZ Hospital Shaliha Ratih Dhaneswari (a*), Mursyid Hasan Basri (b)
a) School of Business and Management, Bandung Institute of Technology
Jalan Ganesha 10, Bandung 40132, Indonesia
*shaliha_ratih[at]sbm-itb.ac.id
b) Bandung Institute of Technology
Jalan Ganesha 10, Bandung 40132, Indonesia
Abstract
In healthcare service, the Indonesian Ministry of Health has regulated the minimum standard that must be served by all hospitals in Indonesia. Every hospital also has an operational standard that is established by the hospital management. This study mainly focuses on Length of Stay (LOS) of pediatric dental outpatient polyclinic and a private hospital in Bandung, XYZ Hospital, as the subject. LOS is defined as the total time a patient spends in a hospital from arrival at the administration until the time he/she leaves the hospital. The XYZ Hospital management set 2 hours as the maximum duration of time that an outpatient spent in hospital. Preliminary data showed that the pediatric dental polyclinic^s average of outpatient LOS (OLOS) has exceeded the standard. Hence, this study aimed to find a solution toward this issue. To analyze this issue, further analysis using the secondary data was done to find out which sub-process contributes the longest time from the whole process. A control chart is also being used to comprehend the maximum time in each sub-process during their best performance. A process mapping to construct pediatric dental outpatient service^s BPMN was also be done. The BPMN then evaluated using value-added analysis which showed some activities that needs to be minimized or removed. The analysis showed outpatient waiting time contributes the longest time which in fact is a non-value-added activity and the maximum time in each sub-process can be used as a baseline for ensuring that the OLOS remains under 2 hours. In conclusion, an improvement of the business process, specifically in registration process, will be suggested to XYZ Hospital and it is hoped that the pediatric dental polyclinic will achieve the hospital management^s standard which results in increased patient^s satisfaction.
Keywords: Outpatient Length of Stay, BPMN, Value-Added Analysis, Business Process Improvement
Topic: Innovation, Operations, IT Management and Supply Chain Management
