Should I quit?: Understanding job stress and coping strategies among hospitality students during on the job training program N. Trianasari, Putu Indah Rahmawati
UNIVERSITAS PENDIDIKAN GANESHA
Abstract
One of the important components of vocational education curriculum is the ^on the job training program^ which provides both opportunities and challenges for students in a workplace-based setting. Through this program, hospitality students are able to experience and become part of a hotel daily operations which thus expectedly improve their attitude, skills, and knowledge. At the same time, students encounter challenges situations that may trigger job stress. This study aimed at understanding the types of job-related stress experienced by students during on the job training program and how they cope with their problems. The study was conducted by employing a qualitative approach. Participants were recruited using a purposive sampling technique with the criteria of having completed a minimum of 6 months on the job training program. There were 23 students participating in a semi structured interview. Data gathered were analyzed using constant comparative analyses. Findings of the study suggested that the major job stressor was job characteristics in which the variations of daily tasks were highlighted by respondents. Moreover, it was also found that problem personal such as, relationship with other particularly during the adaptation period was considered to be a minor source of job stress. Next, the study revealed that most students adopted the direct action strategy in coping with their problems Only a few students considered the internalizing strategy. These findings provide insights into curriculum development and teaching method that may focus more on technical aspect of task performance and problem solving. Moreover, empowerment and flexibility should also be encouraged by the hotel in treating intern students. Thereby, students^ readiness to attend the on the job training program can be enhanced. Further discussion of the significance of the study as well as avenue for future research and study limitations are presented in the paper.
Keywords: coping strategy- hospitality- internship- on the job training- vocational education
