The Role of Trust and Procedural Justice in Enhancing Organizational Citizenship Behavior (OCB) Henny Suharyati1), Rais Hidayat2), Sumardi3), Haki Rodian4)
1,2,3,4) Prodi Administrasi Pendidikan, Sekolah Pascasarjana, Universitas P
Abstract
This study aims to produce an increase in the good behavior of school community members among teachers through teacher trust in their school institutions and procedural justice. Accountability and transparency in the management of school institutions will increase the credibility of institutions and build citizens trust in school management itself. These conditions can create a conducive, comfortable work atmosphere and form job satisfaction among school residents. The urgency of this research is the importance of examining the role of trust and procedural fairness that can improve Organizational Citizenship Behaviour (OCB) of teachers in schools. The study was conducted using correlational statistical methods to find out whether other variables, namely Trust and procedural justice, had a positive relationship with OCB. Based on these results, an analysis is then performed using the Sitorem Method to derive recommendations and determine the order of priority improvements that need to be made. The study was conveyed on civil servant teachers in state elementary schools in Bogor regency. The results showed that there was a strong and significant role of Trust and Procedural Justice in improving OCB. Meanwhile, the results of the SITOREM Analysis found that there were 11 indicators that the situation was good so that it was still maintained, namely: 1) Willing to comply, 2) Behavior-based on beliefs with others, 3) Reliable behavior, 4) Demonstrating Equality of treatment, 5) Accuracy in procedures, 6) Balanced rules, 7) Fairness in the process 8) Providing feedback, 9) Helpful behavior, 10) Good community, 11) Sportsmanship.
Keywords: Trust, procedural justice and organization citizenship Behavior (OCB)
