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31	Financial Management and Accounting	ABS-109
Audit Fees, Characteristics of CEO and Audit Delay in Mandatory IFRS Adoption Rizal Mawardi, Laela Lanjarsih Perbanas Institute Abstract The present study examines characteristics of CEO and audit fees on audit delay at related to changes in voluntary and mandatory IFRS adoption. In our setting, gender and audit fees as level of risk tolerance, overconfidence, diligence, and monitoring intensity. As a result, these individual differences are likely to be reflected in audit delay in financial reporting decisions. Using firm data levels between 2008 and 2016 using multivariate regression, we provide empirical evidence supporting our hypotheses that Characteristics of CEO and audit fees are determinants of audit delay. Our finding are First, CEO financial expertise have greater percentages in mandatory IFRS adoption, than voluntary IFRS adoption, are associated with shorter delay. Second, Women CEO and appointing women and minority CEO will increase the likelihood that firms will issue financial reports more timely. Third, higher audit fee in mandatory IFRS adoption than in voluntary IFRS adoption can decrease audit report lag. Keywords: CEO Gender, CEO Financial Skill, Audit Delay, Audit Fee Share Link | Plain Format | Corresponding Author (Rizal Mawardi)

32	Financial Management and Accounting	ABS-112
Gender Differences in investment biases T.Yuliawati, M.Sari, Netti Siska N Universitas Pendidikan Indonesia Jalan Dr. Setiabudhi No 229 Bandung Indonesia Abstract This study aims to analyze gender differences in investment bias. The investment biases analyzed consists of overconfidence and herding. Data were collected using a questionnaire from 65 individual investors . Independent t-test samples are used to test the research hypothesis. The results showed that both female and male investors had high levels of overconfidence and herding. The high investment bias is due to the lack of experience and limited knowledge in investing. The results show that female and male investors do not have significant differences in overconfidence and herding. Keywords: Gender, stock investment, overconfidence, herding bias Share Link | Plain Format | Corresponding Author (Maya Sari)

33	Financial Management and Accounting	ABS-124
The Effect of Corporate Social Responsibility and Good Corporate Governance on Company Value Mochamad Romdhon, Nurjauzaul Haq, Nizar Alam Hamdani Universitas Garut Abstract The phenomenon of falling stock prices caused a decline in the value of the company even occurred at the beginning of 2017. The coal subsector company experienced a decline in share prices despite the right issue. Also though there is positive sentiment surrounding BUMN/state-owned enterprises, its share price is still experiencing a downturn. Mining sector stocks had become champions on the stock exchange in 2018. Rising commodity prices drove the performance of this stock sector. However, share prices of listed companies in the coal mining sector on July 31, 2018, closed in negative territory. This study aims to determine the effect of Corporate Social Responsibility and Good Corporate Governance on Company Value in Mining Companies Listed on the Indonesia Stock Exchange.This research is quantitative. This study population comprises 42 mining companies listed on the Indonesia Stock Exchange 2013-2018. Sampling in this study using a purposive sampling method. Data analysis used descriptive statistics and regression analysis to determine how much influence between independent variables on the dependent variable. Based on the results of the study that there is an influence of corporate social responsibility and good corporate governance enhanced on company value. Keywords: social responsibility, good corporate governance, company value Share Link | Plain Format | Corresponding Author (Nizar Alam Hamdani)

34	Financial Management and Accounting	ABS-131
Dividend Policy and Solvency Effects on Stock Returns of Manufacturing Companies S. Sulastri, Maya Sari, E. Rismayanti Universitas Pendidikan Indonesia Abstract This study aimed to analyze the effect of dividend policy in the proxy with Dividend Payout Ratio (DPR) and solvency in the proxy with Debt to Equity Ratio (DER) on Stock Returns of manufacturing companies listed on the Indonesia Stock Exchange in the period of 2014-2018. Ratio analysis is one of the analyses used by investors to analyze a company’s stock performance. This study used a quantitative method. The sampling technique used a purposive sampling method and the sample was selected in accordance with predefined criteria. To obtain samples of 10 manufacturing companies, they were selected from a population of 144 manufacturing companies incorporated in the Indonesia Stock Exchange in the period of 2014-2018. The data used in this study was financial statement data and sources used to obtain these data were the Indonesian Capital Market Directory (ICMD) accessed from www.idx.co.id. The data analysis model used was panel data regression. The results of this study showed that the Dividend Payout Ratio and Debt to Equity Ratio had a significant effect on stock returns. Keywords: dividend policy, solvency, stock returns Share Link | Plain Format | Corresponding Author (S Sulastri)

35	Financial Management and Accounting	ABS-133
EFFECT OF LIQUIDITY AND LEVERAGE ON PROFITABILITY IN AGRICULTURE SECTOR COMPANIES Y.M. Hidayat, B.P. Gautama, C.S. Arianti Universitas Pendidikan Indonesia Abstract The purpose of this study was to determine the effect of liquidity and leverage on company profitability. The research method used in this research is descriptive verificative method. The data used is secondary data, namely the type of data obtained indirectly from the first source (company) in the form of a summary of the companys performance for six years (2013-2018). The sampling technique used purposive sampling, obtained a sample of 14 companies. The data analysis conducted in this study used panel data regression. After the data was obtained, the classical assumption test was carried out (using the linearity, multicollinearity, heteroscedasticity, and autocorrelation test), Chows test, and Hausman test. The results of this study indicate that the picture of liquidity is in unfavorable condition, as well as leverage and profitability are in the unfavorable category, and profitability is not significantly affected by liquidity in a negative direction, while leverage has a significant negative effect on profitability. Keywords: Liquidity, leverage and profitability Share Link | Plain Format | Corresponding Author (Yusuf Murtadlo Hidayat)

36	Financial Management and Accounting	ABS-149
ANALISIS PERBANDINGAN LEVERAGE DAN PROFITABILITAS SEBELUM DAN SESUDAH MERGER (Studi Pada Perusahaan yang Terdaftar di Bursa Efek Indonesia Periode 2000-2017) Budhi Pamungkas Gautama, Diinan Nur Khulaidah Universitas Pendidikan Indonesia Abstract Penelitian ini dilakukan untuk menganalisis perbedaan rasio leverage dan profitabilitas sebelum dan sesudah merger pada perusahaan yang terdaftar di Bursa Efek Indonesia pada tahun 2000-2017. Metode yang digunakan pada penelitian ini adalah deskriptif dan verifikatif dengan menggunakan pengujian hipotesis. Sampel yang dikumpulkan berdasarkan purposive sampling yang menghasilkan 38 perusahaan dan alat analisis yang digunakan meliputi analisis Deskriptif, normalitas menggunakan One-Sample Kolmogorov-Smirnov Test dan Hipotesis menggunakan Wilcoxon Signed Rank. Data yang digunakan adalah data sekunder DER dan ROE pada perusahaan yang melakukan merger terdaftar di Bursa Efek Indonesia. Waktu analisis yang dilakukan oleh penelitian ini dua tahun sebelum dan dua tahun setelah merger. Hasil penelitian ini menunjukkan bahwa perkembangan Leverage (DER) mengalami fluktuasi dan cenderung meningkat, berbanding terbalik pada Profitabilitas (ROE) yang cenderung menurun serta yang memiliki pengaruh signifikan hanya variable profitabilitas. Keywords: Merger, Leverage, Profitabilitas, Corporate Action, Kinerja Keuangan Share Link | Plain Format | Corresponding Author (Budhi Pamungkas Gautama)

37	Green Business	ABS-22
Indonesian Customer Attitude of Green Hotels Purnomo, Ratih Hurriyati, Heny Hendrayati Sekolah Pascasarjana - Universitas Pendidikan Indonesia Abstract This study is aimed at examining connection between the subjective norm, customer green purchasing attitude and green purchasing intention in the green hotel industry. A theory research model based on the TRA and the TPB is offered in this study. Collected 164 valid questionnaires to empirically test hypothesis using Structural Equation Modeling. Results showed that subjective norm influence green purchase attitude positively and significantly. Online sampling method was used for gathering samples using the Google form application, due to its well-known advantages. The green purchase attitude directly has demonstrated a positive and significant influence on green purchase intentions, also indirectly mediates subjective norm and green purchase intention. Many of the respondents who have completed a post-graduate education have a high degree of green awareness and can affect their purchasing intentions. Keywords: green purchase; green attitude; green intention Share Link | Plain Format | Corresponding Author (Purnomo .)

38	Green Business	ABS-88
FACTORS AFFECTED THE DECLINE OF INDONESIA COFFEE COMPETITIVENESS IN EXPORT MARKET DURING 2009-2018 Arief Darmawan(1), Ratih Hurriyati(2), Heny Hendrayati(2), Adhie Surachman(1) (1) Universitas Subang (2) SPS - Universitas Pendidikan Indonesia Abstract Indonesia coffee is a golden product that becomes valuable export commodities since the 1700s, which makes Indonesia a leading world coffee producer. Coffee commodities are also have significant role as main livelihood for coffee producers that about 95% are MSMEs. There are setbacks on the Indonesia coffee market in 2009-2018. By the decline of its export market share by almost forty percent. Amidst the fact that the world coffee price and national coffee harvest fluctuating but steadily increasing. This research is intend to develop model that able to map the most related and affecting factors to the decline of Indonesia coffee export market share. The approach and methodology applied for this research are using time series data that officially published by the related governments, donors, privates, and NGOs institutions both national and international. Data analysis focused to export values as a dependent variable (Y) and export volume (X1), world coffee price (X2), production volume (X3), and agricultural credit (X4) as independent variables. The produced model shows that all but one independent variables are strongly affecting the dynamic of Indonesia coffee exports. The findings revealed the importance to adopt GVC and sustainable (green) aspects to recover the decline. Keywords: Affecting Factors, Coffee Competitiveness, Export Market Share Link | Plain Format | Corresponding Author (Arief Darmawan)

39	Human Resources Management	ABS-4
WHEN EMPLOYEE PERFORMANCE AFFECTS THE QUALITY AND QUANTITY OF THE COMPANY: WHAT THE ROLE OF WORK DISCIPLINE AND OCCUPATIONAL SAFETY & HEALTH (OSH) ? B Lena Nuryanti (a*), Masharyono (b), Muhammad Faishal (b) Business Education, Faculty of Economic and Business Education, Universitas Pendidikan Indonesia Abstract The crisis of employee performance is a critical problem faced by management in the company. Employee performance problems are still widely faced by companies in various sectors in many countries, both engaged in the public and private sectors, in health institutions, education, banking, state-owned companies, to small companies. The low intensity and inaccessibility of work targets due to the low quality of human resource performance. Performance is a real behavior that is shown by every employee must be in accordance with their role in the company, that the impact of low employee performance is the quality and quantity of work produced is less satisfactory and the creativity of employees is low. This happened to the company PT Kereta Api Indonesia (Persero) Daop 2 Bandung where the level of employee performance has decreased every year, especially in 2016-2018. Surely this is far from the expectations of companies that want their employees to have good performance. This study aims to determine the effect of work discipline and occupational safety & health (OSH) on employee performance. This study uses a quantitative method involving 45 respondents using saturated sampling with data collection techniques using questionnaires. The data analysis technique used is multiple linear regression. (1) The results of this study indicate that the influence of work discipline has a percentage of 16.2% of employee performance, (2) while occupational safety & health (OSH) has an effect of 20.07% on employee performance, (3) And the effect of work discipline in occupational safety and health (OSH) on employee performance by 34.4% This shows that the better work discipline and occupational safety & health (OSH), the higher the employees performance. This means that if work discipline and occupational safety & health are good, optimal work output will be obtained, so that employee performance can improve properly Keywords: work discipline, occupational safety and health (OSH), employee performance Share Link | Plain Format | Corresponding Author (Muhammad Faishal)

40	Human Resources Management	ABS-10
THE INFLUENCE OF ORGANIZATIONAL CULTURE ON MOTIVATION AND JOB SATISFACTION AND ITS IMPACT ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) AT PT. PERMODALAN NASIONAL MADANI (PT.PNM) GARUT BRANCH Via Irhamny Az-Zahra (1), Syamsul Hadi Senen (1) 1 Indonesia University Of Education, , Jl. Dr. Setiabudhi No. 229, Bandung, Indonesia 1 Indonesia University Of Education, , Jl. Dr. Setiabudhi No. 229, Bandung, Indonesia eshasenen[at]upi.edu,viairazzahra[at]student.upi.edu Abstract The purpose of this study was to determine the effect of organizational culture on work motivation and job satisfaction and its impact on organizational citizenship behavior (OCB) at PT. Permodalan Nasional Madani (PNM) Garut Branch. The method used in this study is a quantitative method, the sampling technique is proportional random sampling with a sample of 152 people. The data analysis technique used in this study is the path analysis technique. The results showed that organizational culture had a positive effect on work motivation, job satisfaction, organization citizenship behavior (OCB). Work motivation and job satisfaction have a positive effect on organizational citizenship behavior (OCB). Work motivation and job satisfaction have direct and indirect effects on the Organization Citizenship Behavior (OCB). With these results, the researcher recommends several things as consideration in determining company policy. PT. Permodalan Nasional Madani (PNM) should continue to improve employee work motivation, especially work performance and achievement of job targets, as well as job satisfaction can continue to be improved, especially aspects of work in accordance with educational background and salary, altruism and sportsmanship should be more considered by the company. Keywords: Organizational Culture, Job Satisfaction, Work Motivation, OCB Share Link | Plain Format | Corresponding Author (Via Irhamny Az-Zahra)

41	Human Resources Management	ABS-15
Effect of Job Satisfaction and Motivation Towards Employee Performance At PT. Satria Utama Garut Fuad Maulana Kurnia (a*), Syamsul Hadi Senen(b*) a) Master of Management Program, School of Postgraduate, Universitas Pendidikan Indonesia, Bandung 40154, Indonesia *fuadmaulana[at]upi.edu b) Lecturer Master of Management Program, School of Postgraduate, Universitas Pendidikan Indonesia, Bandung 40154, Indonesia *eshasenen[at]upi.edu Abstract ABSTRACT: The purpose of this study is to see the effect of job satisfaction and motivation toward employee performance. The researches are descriptive and verification with a quantitative approach and method used is an explanatory survey. The sample of this study is population, with a sample of 87 respondents. A questionnaire was used as a research instrument to collect data from respondents. The technique which is used to analyze data is multiple linear regression analysis with a computer software SPSS 25 as a tool. The result shows that job satisfaction and motivation has a positive and significant effect on employee performance in partially and simultaneously. Keywords: Job Satisfaction, Motivation, Employee Performance Share Link | Plain Format | Corresponding Author (Fuad Maulana Kurnia)

42	Human Resources Management	ABS-38
THE ROLE OF SPIRITUAL LEADERSHIP IN INCREASING EMPLOYEE ENGAGEMENT WITH LEADERSHIP COMMUNICATION AS MODERATOR Rahayu Sri Purnami, Syamsul Hadi Senen Sekolah Pasca Sarjana Universitas Pendidikan Indonesia Abstract Employee engagement is an important factor in an employees performance. However employees dissatisfied with their immediate supervisors were disengaged. This research is an exploratory study with the type of research is literature studies. Leadership is needed to increase engagement at work. Spiritual leadership is a concept of leadership with an emphasis on 2 things: creating a vision wherein the organization members experience a sense of calling in that their life has meaning and makes a difference; establishing a social / organizational culture based on altruistic love where leaders and followers have genuine care, concern, and appreciation for both self and others, producing a sense of membership and feel understood and appreciated. The effectiveness of spiritual leadership will increase with the support of leadership communication skills in delivering messages. Keywords: employee engagement, spiritual leadership, leadership communication Share Link | Plain Format | Corresponding Author (Rahayu Sri Purnami)

43	Human Resources Management	ABS-40
The Role of the Leadership Director of the Balongan Oil & Gas Academy in improving the Quality of Excellent HR Ahmad Zaelani Adnan(a*), Eeng Ahman(b), Tjutju Yuniarsih(b), Rofi Rofaida(b) Universitas Pendidikan Indonesia Jalan Setia Budi, Bandung Postgraduate doctoral study program, Management science Abstract One of the main tasks of higher education is the Tridharma of higher education’s activities, Higher education have a vision, mission and goals that must be realized with the human resources owned by the that higher education. Akademi Minyak and Gas of Balongan Indramayu is one of the private higher education under supervision LLDIKTI 4 West Java and Banten, was established on August 02, 2002 with Decree of Establishment Number 167/D/O/ 2002, AKAMIGAS Balongan Indramayu has 3 Study Programs, That is Associate’s Degree of Oil technique, chemical Engineering and Work Safety and Fire Prevention.This research aims to analyze the role of the Director of AKAMIGAS Balongan Indramayu in the human resourches field to realize the vision and mission that has been set and in line with President Jokowis priority programs that is building skill of human resources, mastering science and technology, inviting global talents to work with the government. Collaborating with industry also important to be optimized and using technology that makes it easy to reach all corners of the country. The research method used in this research uses qualitative method with descriptive analysis approach. In improving the quality of superior human resources, Director of AKAMIGAS Balongan has implemented a strategy to improve the quality of human resources namely lecturers are given the opportunity to carry out further study of doctoral degree with a scholarship or independent scheme and delegate lecturers and education personnel to attend training / seminars which increases the quality of competence, provide educational funding assistance and opportunities for improving career advancement in both functional positions and lecturer certification. Keywords: education, akamigas balongan, human resources, opportunity Share Link | Plain Format | Corresponding Author (AHMAD ZAELANI ADNAN)

44	Human Resources Management	ABS-80
Talent Management on the Performance of Educational Employee in Higher Education Institutions Dyah Purwaningsih, Tjutju Yuniarsih, Disman & Janah Sojanah Universitas Pendidikan Indonesia Abstract The aim of this study is to discover the effect of talent management on performing educational employee in higher education. The approach used from this research is a quantitative approach. The sample used in this study consisted of 61 talented educational employees from higher education in the West Java and DKI Jaya provinces. The data analysis techniques used in the study used the modeling of partial least squares structural equations (PLS-SEM) with Smart-PLS software. The results showed that the application of talent management in higher education was found to have a positive and moderate effect on the performance of educational employees. Keywords: talent management, educational employee performance Share Link | Plain Format | Corresponding Author (Dyah Purwaningsih)

45	Human Resources Management	ABS-81
EFFECT OF EMPLOYEE EMPOWERMENT ON LECTURER PERFORMANCE Granit Agustina(a*), Sri Endah Nurhayati(a), Lili Adi Wibowo(a), Nandang Djunaedi(b), Feby Febrian(b) a) Universitas pendidikan Indonesia * granit82.GA[at]gmail.com b) Universitas Winaya Mukti Abstract This study aims to analyze the effect of employee empowerment on the performance of lecturers at one private university in Bandung. In this study there are two variables, namely variable X (employee empowerment) and Y variable (performance). The method used in this research is descriptive and verification methods. The data used are primary and secondary data generated through observation, interviews, questionnaires and literature. The hypothesis of this study is that there is an effect of employee empowerment on lecturers performance. To measure the effect of these variables, simple linear regression and the coefficient of determination are used with the help of the application software system SPSS 24 for windows. . The study was conducted using a questionnaire that was distributed to all students and students at one of the private universities in Bandung by using the Google form facility. Based on these results it can be concluded that employee empowerment affects the performance of lecturers at a private university in Bandung. The benefits of this research can make a positive contribution to universities throughout Indonesia in empowering their abilities and expertise as a lecturer at a private university in Indonesia. Keywords: Employee Empowerment, Lecturer Performance Share Link | Plain Format | Corresponding Author (Granit Agustina)

46	Human Resources Management	ABS-92
Women’s leadership in Organizations in The Health Sector (Case Study of Top Level Management in Private Health Colleges at STIKes Immanuel Bandung L. Widyastuti & Suwatno Management Postgraduate Program Indonesia University of Education, Bandung, Indonesia Abstract ABSTRACT: Gender is not only a gender difference, but also differences in character, social role and also identity in society. When a woman can lead an organization it becomes interesting to do research, how they plan, organize existing resources by influencing and directing others people to achieve optimal performance. This research refers to the characteristics of modern women who want to continue learn to follow developments. For some societies, a womans leadership still doubt, due to the nature of women who are more sensitive is less fit to be a leader with a firm mind. The reason, this research will elevate leadership of women through the charac-teristics and decision making in the organization. This research is very important in current era, for consideration that women and men have the same opportunity to lead an organization. There is new opportunity for every woman to channel her best side in leading and embracing the crowd. The purpose of this study was to determine how influence womans leadership has optimizing an organization. especially in environment of private health colleges in Stikes Immanuel Bandung. the method used descriptive or make a description, factual and accurate description of the facts, properties, and relationships between variables Keywords: leadership women, organization Share Link | Plain Format | Corresponding Author (Linda Widyastuti)

47	Human Resources Management	ABS-96
The effect of entrepreneurial leadership on firm innovation through innovative work behavior Yen Efawati (a*), Eeng Ahman (b), Disman (b), Kusnendi (b), Harmon Chaniago (c) Universitas Pendidikan Indonesia Abstract This study aims to investigate the relationships between entrepreneurial leadership capability with innovation and the mediation effects of innovative work behavior. A conceptual model is designed and hypotheses are constructed. To order to test the hypotheses, structural equation modeling is performed for the data collected from 120 respondents from 60 Muslim fashion industries in Indonesia. The results of the analysis highlight that entrepreneurial leaders have a significant influence on firm innovation and this effect is mediating by innovative work behavior. The findings of this study suggest, first, that entrepreneurial leadership has a significant impact on firm innovation. Second, innovative work behavior mediated the relations between entrepreneurial leadership and firm innovation. This research highlights the effective role of promoting individual innovation behavior in management practices. Furthermore, commitment to the innovative work behavior of all company members needs to be nurtured, as this is the key to achieve long term sustainability and competitive advantage. Keywords: Entrepreneurial leadership; Innovative work behavior; Firm innovation; Small to medium-sized entreprises; Bandung-Indonesia Share Link | Plain Format | Corresponding Author (Yen Efawati)

48	Human Resources Management	ABS-104
PENGARUH SISTEM INFORMASI MANAJEMEN SUMBER DAYA MANUSIA TERHADAP PERENCANAAN KARIR KARYAWAN RONY SUSALIT Universitas Pendidikan Indonesia, Department of Management, Bandung, Indonesia Abstract Salah satu upaya dalam mendorong kemajuan para karyawannya adalah dengan memberikan kesempatan kepada karyawannya untuk merencanakan karir mereka sendiri. Peranan pengembangan karir dibutuhkan untuk kelangsungan organisasi dalam mencapai hasil yang diharapkan untuk pencapaian tujuan organisasi dalam memberikan pemenuhan kebutuhan karyawan untuk mengembangkan kompetensi, produktivitas dan pengetahuan serta wewenang dan tanggung jawab yang lebih luas dari ruang lingkup kerja sesuai jabatan yang diamanahkan oleh organisasi. Pengembangan karir tersebut harus tetap mempertimbangkan semua calon kandidat potensial dengan menggunakan alat ukur yang transparandan memerlukan data - data yang tepat untuk dijadikan pertimbangan. Untuk itu diperlukan informasi tentang kepegawaian yang tepat untuk menunjang pengembangan karir karyawan. Sistem Informasi Manajemen merupakan sebuah aplikasi terintegrasi untuk melakukan semua pengolahan transaksi di sebuah organisasi termasuk memberi dukungan informasi dan pengolahan data untuk fungsi manajemen dan pengambilan keputusan. Sistem Informasi Manajemen mencakup semua sistem manajemen yang ada di perusahaan, termasuk manajemen sumber daya manusia. Sistem Informasi Manajemen Sumber Daya Manusia atau Human Resources Information System merupakan sebuah bentuk interseksi atau pertemuan antara bidang ilmu manajemen sumber daya manusia dan ilmu sistem teknologi informasi dan komunikasi. Keywords: Sistem Informasi, Sumber Daya Manusia, Perencanaan, Karir, Karyawan Share Link | Plain Format | Corresponding Author (Rony Susalit)

49	Human Resources Management	ABS-114
WHEN EMPLOYEE PERFORMANCE AFFECTS THE QUALITY AND QUANTITY OF THE COMPANY: WHAT THE ROLE OF WORK DISCIPLINE AND OCCUPATIONAL SAFETY & HEALTH (OSH) ? B Lena Nuryanti, Masharyono, Muhammad Faishal Universitas Pendidikan Indonesia Abstract The crisis of employee performance is a critical problem faced by management in the company. Employee performance problems are still widely faced by companies in various sectors in many countries, both engaged in the public and private sectors, in health institutions, education, banking, state-owned companies, to small companies. The low intensity and inaccessibility of work targets due to the low quality of human resource performance. Performance is a real behavior that is shown by every employee must be in accordance with their role in the company, that the impact of low employee performance is the quality and quantity of work produced is less satisfactory and the creativity of employees is low. This happened to the company PT Kereta Api Indonesia (Persero) Daop 2 Bandung where the level of employee performance has decreased every year, especially in 2016-2018. Surely this is far from the expectations of companies that want their employees to have good performance. This study aims to determine the effect of work discipline and occupational safety & health (OSH) on employee performance. This study uses a quantitative method involving 45 respondents using saturated sampling with data collection techniques using questionnaires. The data analysis technique used is multiple linear regression. 1) The results of this study indicate that the influence of work discipline has a percentage of 16.2% of employee performance, 2) while occupational safety & health (OSH) has an effect of 20.07% on employee performance, 3) And the effect of work discipline in occupational safety and health (OSH) on employee performance by 34.4% This shows that the better work discipline and occupational safety & health (OSH), the higher the employees performance. This means that if work discipline and occupational safety & health are good, optimal work output will be obtained, so that employee performance can improve properly. Keywords: work discipline, occupational safety and health (OSH), employee performance Share Link | Plain Format | Corresponding Author (B. Lena Nuryanti)

50	Human Resources Management	ABS-132
Improving Organizational Citizenship Behavior: The Effect of Employee Engagement and Job Satisfaction M. Masharyono; S.H. Senen; I. K. Asfarainy Universitas Pendidikan Indonesia Abstract This research aims to find out the level of employee engagement, job satisfaction and organizational citizenship behavior. This research uses quantitative methods. The sample technique used is simple random sampling. The analysis unit is an employee of PT. Indorama Synthetics Tbk as many as 88 respondents. A questionnaire is used as a research instrument to collect data from respondents. The analysis technique used is an expansive technique using frequency distribution and partial least square (PLS). Based on the results of the study using partial least square obtained results that the level of employee engagement in the category is very high, the level of job satisfaction in the category is very high, the picture of organizational citizenship behavior in the category is very high, and the behavior of organizational citizenship is influenced by employee engagement and job satisfaction. Perceptions of employee engagement and job satisfaction have a significant effect on the organizations civic behavior Keywords: Employee engangement; Job satisfaction; organizational citizenship behavior Share Link | Plain Format | Corresponding Author (MASHARYONO MASHARYONO)

51	Human Resources Management	ABS-137
An Analysis of Workload and Job Stress on Employee Job Performance Sumiyati; B.Widjajanta; M. Masharyono; S. N. Izzati & H. Tanuadmodjo Universitas Pendidikan Indonesia Abstract The present study aims to find out the influence of workload through job stress and the influence of job stress through employee performance. The object of the study is used as an analysis unit employee at Clinic X. This study is using a verificative method which used explanatory survey with 63 respondents as samples. The result of the study found that the influence of workload through job stress is in a strong category, which means that job stress has an effect on employees performance in Clinic X which is in a strong category. However, the pre-sent study has found out that if the workload is appropriate, then employees job stress will decrease. In addi-tion, if job stress is increased, the employee performance in Clinic X will increase. Keywords: Organizational Behavior, Leadership and Human Resources Management Share Link | Plain Format | Corresponding Author (Sumiyati Sumiyati)

52	Human Resources Management	ABS-138
The Evaluation Model Of University Educators’ Performance Ratu Dintha IZFS, Eka Prihatin, Raja Pasha AZFS Indonesia University of Education Abstract There are many models that could be used to asses the performance level of university educators. One of them is Evaluasi Kinerja Akademik (Evaluation of Academic Performance - EKA), which generates proper level of calculation, fairness and equality. It becomes an alternative model in calculating remuneration, in which both institution and lecturers have high trust level towards its application. The concept of this model is to calculate every performance performed by educators in accordance with the weight that has been set and converted into the amount of money paid as remuneration. Its implementation in university increases the level of motivation, performance, satisfaction, loyalty, image and high trust of educators towads the institution. It is a common goal of every university around the world. Keywords: Evaluation of academic performance, Assessing performance, remuneration Share Link | Plain Format | Corresponding Author (Ratu Dintha Insyani Zukhruf Firdausi Sulaksana)

53	Human Resources Management	ABS-139
LMX and OCB Civil Servants in Bandung, West Java S.H. Senen; M. Masharyono; Sumiyati & S. Khotijah Universitas Pendidikan Indonesia Abstract The era of bureaucratic reform is now carried out in various government agencies. Therefore, the role of OCB is considered vital, especially in the government sector. Problems about the achievement of OCB that have not been optimal are experienced by National Civil Service Agency (BKN) at Regional III Bandung. One of the efforts to increase the OCB of BKN employees at Regional Office III Bandung was by repairing LMX. This study employs descriptive and verification analysis, while the method of the study is an explanatory survey of 108 respondents. The analysis of the study uses simple linear regression. The finding reveals that the picture of LMX is in a very high category. Then, the picture of OCB is in a very high category as well, especial-ly in the courtesy dimension, and LMX give an effect on OCB which is about 71.5%. If an employees behav-ior is grounded on OCBs behavior, then the organizations performance will better and improve. Keywords: LMX, OCB, Civil Servants Share Link | Plain Format | Corresponding Author (Syamsul Hadi Senen)

54	Innovation, IT and Supply Chain Management	ABS-67
Design of Performance Management Business Process in State-Owned Enterprise in Field of Construction Ridha Hanafi (a*), Wawan Setiawan (b), Puspo Dewi Dirgantasti (c) a) Department of Information System, Telkom University Jl Telekomunikasi, Dayeuh Kolot, Kabupaten Bandung 40257, Indonesia b) Department of Computer Sciences, Universitas Pendidikan Indonesia, Jl. Dr. Setiabudi No.229, Kota Bandung 40154, Indonesia c) Department of Business Education, Universitas Pendidikan Indonesia, Jl. Dr. Setiabudi No.229, Kota Bandung 40154, Indonesia Abstract Higher business competition and increasing customer needs require companies to have excellent performance. Therefore it’s necessary to have a mechanism for managing company and employee performance that can fol-low the direction of dynamic company environment. This mechanism must be implemented thoroughly in all business units starting from the highest to the lowest organizational level. The results of this study propose that improvement of employee performance management can be implemented at all organization levels. At the strategic level, business process improvements are carried out by establishment of policy structure, functioning as direction in carrying out performance management business processes at the tactical and operational levels. At the tactical and operational levels, carried out by improving business processes with innovative use of information systems, supported by the establishment of standard operating procedures, implementation instructions, and socialization to all stakeholders to provide good and clear understanding of employee performance management in the company Keywords: Business Process Management, Performance Management, Information System Management Share Link | Plain Format | Corresponding Author (Ridha Hanafi)

55	Innovation, IT and Supply Chain Management	ABS-105
Determination of User Satisfaction in BNI Mobile Banking Services using the Information Systems Success Model (ISSM) perspective Moh. Riky Saadilah, Ratih Hurriyati, Puspo Dewi Dirgantari Universitas Pendidikan Indonesia Abstract This study aims to determine the effect of Systems Quality, Information Quality, and Service Quality on User Satisfaction through Use on Mobile Banking (M-Banking) users. The research method uses a quantitative approach by distributing questionnaires to 148 respondents of BNI mobile banking users. Data analysis uses Partial Least Squares (PLS) where the results show that System Quality, Information Quality, and Service Quality affect the User Satisfaction of Mobile Banking. Increasing user satisfaction through information quality, service quality, and system quality has become very important for banks, especially system quality and service quality in the use of Mobile Banking. The effect of service quality does not directly affect user satisfaction but is mediated by usage. Experience in using Mobile Banking for a long time can be a determining factor for user satisfaction if based on the experience the user has a positive image of the quality of Mobile Banking services. Keywords: User Satisfaction;ISSM;Mobile Banking;Partial Least Square Share Link | Plain Format | Corresponding Author (Moh. Riky Saadilah)

56	Innovation, IT and Supply Chain Management	ABS-115
MAP OF SUPPLY CHAIN MANAGEMENT RESEARCH DEVELOPMENT IN THE RETAIL INDUSTRY: A BIBLIOMETRIC STUDY WITH VOSVIEWER Girang Razati Universitas Pendidikan Indonesia Abstract This study aims to determine the map of the development of supply chain management research in the retail industry. The study was carried out in July 2020 by searching through the Scopus database with keywords in retail and supply chain management. The data from the search results are then analyzed descriptively based on the year of publication, the name of the institution and the country that published the results of research on the development of research on the use of supply chain management in the retail industry, the name of the journal / publication, the type of document, and the research topic. To obtain a research development map, the data is exported in a CSV (Comma Separated Values) file format. The exported data is then processed and analyzed using the VOSViewer application program to determine the bibliometric map of the development of research on the use of institutional repositories towards open access. The results showed that supply chain management in the retail industry indexed in Scopus has existed since 1985. From 2001-2019 its development has increased significantly. The most published journals on supply chain management developments in the retail industry are Springer, Elsevier, and Emerald. Judging from the type / type of document that is widely researched is in the form of articles followed by conference papers, reviews and book chapters. Through the network visualization, it shows that the relationship between the topics is shown by the line between the descriptors in each field. The more lines between relations between decryptors the closer relations between documents. Meanwhile, the visualization of density shows that the relationship between the topics is getting tighter, the redder is and the greener is the rarer. Keywords: Supply Chain Management, Retail, Bibliometrics, VOSViewer, Scopus Share Link | Plain Format | Corresponding Author (Girang Razati)

57	Innovation, IT and Supply Chain Management	ABS-121
Innovation: The Tourism Sector in the Middle of a Pandemic Nizar Alam Hamdani Universitas Garut Abstract The pandemic due to the global Covid-19 virus has an impact on the business sector in Indonesia and throughout the world. Of course, the industry most affected by this pandemic is the tourism sector. Therefore, while all other areas can still operate even though they are not as optimal as usual, this sector has started planning business innovation. This study aims to look at the innovations that have been applied to tourism, including innovations, service innovations, security innovations, facility innovations, and environmental innovations on overnight visits and their impact on business performance. This research is a survey research with 45 respondents in the tourism sector, hotels, restaurants or the tourism sector in Garut Regency. The data is processed through descriptive statistics and to test the relationship between variables used by Smart PLS. Based on the results of the analysis, it can be seen that cleanliness innovation, security innovation significantly affect business visits in the tourism sector, and holidays certainly have a strong influence on business performance. It is necessary to innovate, especially the communication process to potential visitors regarding cleanliness, ordering facilities, and excellent service. Keywords: Tourism sector, Innovation, Business Performance Share Link | Plain Format | Corresponding Author (Nizar Alam Hamdani)

58	Innovation, IT and Supply Chain Management	ABS-122
Information Technology and Organizational Climate in Higher Education Galih Abdul Fatah Maulani Universitas Garut Abstract Information technology is one of the components that can accelerate business processes in every organization if it is appropriately managed, including in Higher Education. Information technology is a business strategy for some Higher Education. However, some Higher Education cannot maximize their performance with information technology. So this study aims to determine the extent of the influence of information technology on organizational climate in Higher Education in the Garut Regency. This study involved 77 respondents consisting of Higher Education leaders, heads of sections/units, as well as staff and lecturers from 5 Higher Education in Garut Regency. The method used in this research is descriptive and verification research and the data collected is processed using SMART PLS. The results of the analysis show that information technology has a very significant influence on the responsibilities of the academic community, which is part of the existing organizational climate. This explains that the organizational climate can be flexible due to the support of information technology used by Higher Education. Keywords: Information Technology, Organizational Climate, Higher Education Share Link | Plain Format | Corresponding Author (Galih Abdul Fatah Maulani)

59	Marketing Management	ABS-2
How to Improve Online Shop Customer Satisfaction through Service Quality M. Maghfur, Hj.Ratih Hurriyati, H. Moch. Adieb Sultan Universitas Pendidikan Indonesia Abstract ABSTRACT: This study aimed to figure out the Effect of Quality System, E-Service Quality, and Information Quality on Value Perception and Customer Satisfaction of an online marketplace. The number of samples used was 110 respondents who have become customers at Bukalapak, a well-known online shop in Indonesia. Data were collected through a survey toward the customers. The PLS-SEM was applied to evaluate the relationship among variables. The results indicated that the E-Service Quality Variable, Quality System, and also Information Quality positively and significantly affected the Customer Satisfaction Variable. However, only Quality System and Information Quality positively and significantly affected Value Perception, showing its mediation role to Customer Satisfaction. This study suggests that online marketplaces should have more concern to their Quality System and Information Quality as well as E-service quality to improve their sales performance by increasing their customer satisfaction and Value Perception. Keywords: Servqual, System Quality, Information Quality, Customer Saticfaction. Share Link | Plain Format | Corresponding Author (M Maghfur)

60	Marketing Management	ABS-3
THE EFFECT OF RELATIONSHIP MARKETING DIMENSIONS ON SATISFACTION (Case of ASN in Pemda KBB) Moch. Lukmanul Hakim, Ratih Hurriyati, Mokh. Adieb Sulthan, Lili Adi Wibowo Universitas Pendidikan Indonesia (UPI) Abstract ABSTRACT The marketing strategy that involves companies and customers that continue to experience development, and is relevant to the current business situation is the Relationship Marketing strategy, which is a marketing strategy that seeks to foster closer relationships with customers, this strategy aims to create, maintain and improve reciprocal relationships with customers and interested parties. In this study, the researchers chose BJB Bandung because for now, many people choose the bank to conduct all kinds of financial transactions. For this reason, it needs to be analyzed to what extent customers are satisfied with relationship marketing that has been given by BJB Bandung bank. The population in this study is the State Civil Apparatus (ASN) in the Regional Government of West Bandung Regency (KBB Regional Government), totaling 100 people. Sampling was done by total sampling technique this research uses a quantitative method. Using the structural equation method model - partial least square SEM - PLS. Research shows of the five variables from the relationship marketing dimensions, namely trust, commitment, communication, competence and, conflict handling influence customer satisfaction. Keywords: Relationship Marketing, Trust, Comitment, Communication, Competence, Conflict Handling dan Costumer Satisfaction. Share Link | Plain Format | Corresponding Author (Moch. Lukmanul Hakim)

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